Network problems prevented the Client from starting after 5 seconds; try again

When starting a large client from the IDE, a browser or the mobile app you periodically get this exception:

Network problems prevented the Client from starting after 5 seconds; try again

It does not happen all of the time. It seems more likely to happen when you have a slow network connection.

Posted: June 5, 2020 at 10:43 pm
Replies: 1
Jun 5, 2020
Posted by Ken

This message results from a new feature which was added in R1.28 that made sure certain problems during startup didn’t prevent the Client from hanging and never progressing. It will abort the Client if it takes longer than 5 seconds to startup.

However, more clients than expected started tripping this 5 second threshold. It turns out that the extra delay was caused by excessive layout management.

This problem was fixed in different ways:

  • The default time has been doubled to 10 seconds
  • On the “Advanced” tab in the Client Builder you can set the timeout to whatever you want
  • The layout management has been improved to be more efficient
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