Vantiq provides product support to customers and partners as part of their paid subscription service. A Designated Technical Contact (DTC) submits all product support requests for your account.

Download the Vantiq Technical Support Policy for full details on scope, the DTC role and response expectations.

How to request support

How to Request Support:

To open a support case, your DTC should:

1. Download and complete the appropriate submission template (see below).

2. Email the completed template to [email protected].

This will automatically create a case in our system.

Before you submit

A complete template helps us resolve your issue faster. Whenever possible, include:

1. Steps to reproduce the problem.

2. Error messages (full text, not just a screenshot).

3. Supporting materials such as screenshots, videos, or a minimal sample app that reproduces the issue.

Download templates (Word documents)

Download Public Cloud – Support issue submission template

Download Edge – Support Submission Template

Download Private Cloud – Support Issue Submission Template

Note: Use the Edge template for Developer Edition issues.

Other Issues

For all other questions or help with the Community Portal, Learning Academy, Product Demos etc please submit at Contact Us.