Designated Technical Contact (DTC): Working effectively with Vantiq Support

All VANTIQ accounts must have a primary DTC. Accounts may designate a secondary DTC.
Technical Support
- VANTIQ support is delivered to accounts via their DTCs
- When Tier 1 (or Tier 2) support is delivered by a VANTIQ reseller, the VANTIQ support team works with the reseller DTC
- The DTC represents the account to VANTIQ support and VANTIQ support to the account’s application developers and end-users
VANTIQ Product Licenses
- VANTIQ Edge node licenses are associated with the DTC.
  The DTC must register their Docker Hub ID with VANTIQ to download the Edge node executable
  - The Edge node executable is “shared” across the account’s distribution
  - The DTC Docker Hub ID should not be shared, i.e. we recommend that secondary DTCs register their DockerHub ID if they will download the Edge node executable.
- VANTIQ Private Cloud licenses are associated with a DTC and the VANTIQ Professional Service representative.